Zumbamboo Reviews 163

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, noting the premium, soft, and durable fabric. Many appreciate the stylish designs and the practicality of items like the short zippy, which simplifies parenting. The customer service is frequently highlighted as excellent, with many people appreciating the helpful and responsive approach to resolving issues. However, some customers experienced significant delays with their orders, with items taking much longer than expected to arrive, sometimes without clear tracking information or communication about shipping origins. A few people also reported issues with receiving incorrect sizes or missing items, and in some instances, found the customer service unhelpful in resolving these specific problems.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the fabric for being... See more

Quality

Users describe positive interactions with quality, consistently praising the premium feel, softness, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the high quality of... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise fast shipping,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ll admit I was skeptical at first, but these clothes won me over fast. The fabric feels premium and incredibly soft, yet still durable enough for everyday wear. What really sold me was how practical... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning pieces! I just received my order of long sleeves and short zippies, and the quality is even better than I expected. The fabric is thick, soft, and feels so premium. I’ve already re... See more

Company replied

Rated 5 out of 5 stars

As a mom myself, I know what’s actually useful. That’s why Zumbamboo is my number one recommendation for new parents. Their long sleeves are so stretchy and easy to put on, and the designs are stylish... See more

Company replied

Rated 5 out of 5 stars

I'm usually the one complaining about how much my wife spends on baby clothes, but after feeling these Zumbamboo sweatshirts, I've officially stopped. I actually found myself checking if they make the... See more

Company replied


Company details

  1. Baby Clothing Shop

Written by the company

Zumbamboo has established the pinnacle of excellence in children's textiles, leveraging state-of-the-art advancements in textile manufacturing. Our standout designs are both elegant and remarkably comfortable, providing unmatched functionality.


Contact info

4.2

Great

TrustScore 4 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Long-lasting quality you can trust

I am genuinely impressed by how well these clothes hold up. My son wears his favorite jogger set at least twice a week, meaning it's in the laundry constantly. Most clothes start to look tired after 10 washes, but these still look brand new. No pilling, no fading, and the fabric stays just as soft as day one.

10 March 2026
Unprompted review
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Reply from Zumbamboo

We’re truly happy to hear that the clothes are holding up so well and that your son enjoys wearing his favorite jogger set.
We work hard to provide comfortable and durable clothing for kids, so it means a lot to hear that the fabric stays soft and looks great even after many washes. Thank you again for your support! If you ever need any assistance, please feel free to reach out to us anytime.

Rated 1 out of 5 stars

so far I placed my order 2/21 its now…

so far I placed my order 2/21 its now 3/10 and still have not received my order. I really wish they tell you it will take 4 to 6 weeks to get an order. I will never order from them again. AND THIER REPLY ISNT EVEN FOR MY COMPLAINT. I never received my order to even know if the sizes or accurate. these people dont know what they are doing

9 March 2026
Unprompted review
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Reply from Zumbamboo

We’re sorry to hear about your experience and we truly want to help resolve this for you. We have tried to locate your order so we can assist you, but unfortunately we haven’t been able to find it with the information available.
We do have several customers named Susan, and we contacted those who placed orders around the same date you mentioned. They confirmed that they did not experience the issue you described. That’s why we’re reaching out here again and kindly asking if you could provide your order number or more details about your order.
Please feel free to send the information here or contact us via our support email: support@zumbamboo.com so we can locate your order and assist you as quickly as possible. We truly want to help resolve this for you.

Rated 5 out of 5 stars

Beautiful print

Beautiful print, so sweet, so soft, and just perfectly personalized.

8 January 2026
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Reply from Zumbamboo

Thank you so much for your wonderful feedback! We're so happy to hear that you love the print, the softness, and the personalization. Knowing that our products bring joy to our customers truly means the world to us .We will continue working on improving our service and shipping experience in the near future. Thank you so much for your support💕

Rated 5 out of 5 stars

#1 favorite brand

I've tired almost every bamboo brand on the market, but Zumbamboo is officially my #1 favorite brand. Nothing else compares to the quality of their fabric and the thoughtfulness of their designs. Whether it's the short zippies for sleep or the sweatshirts for outing, this is the only shop i trust for my kids now. If you want the best of the best, this is it!

26 February 2026
Unprompted review
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Reply from Zumbamboo

Wow, thank you so much for this amazing feedback! We’re incredibly grateful that you’ve chosen us as your favorite brand. We put so much care into our fabric quality and thoughtful designs to make sure kids feel comfortable whether they’re sleeping or out and about. Knowing that you trust our products for your kids truly means everything to us. We will continue working on improving our service and shipping experience in the near future. Thank you so much for your support💕

Rated 5 out of 5 stars

A brand that truly cares

I'm officially a Zumbamboo addict. I've been buying from them for years and the prints just keep getting better - so unique and beautiful. I just received my latest order of sweatshirts and long sleeves and the colors are even better in person. The fabric is that signature buttery feel that you just can't find anywhere else. Yes, I'm always checking my tracking link because I’m impatient, but it is ALWAYS worth the wait. Best bamboo brand out there, hands down.

6 March 2026
Unprompted review
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Reply from Zumbamboo

This absolutely made our day! Thank you so much for your continued love and support. We're so happy to hear that you enjoy the prints, colors, and that signature buttery-soft feel. Customers like you inspire us to keep improving and creating even more beautiful designs. We're so grateful to have you in the Zumbamboo family 💕

Rated 5 out of 5 stars

The "gift-ready & reliable" perspective

I first bought a matching sleeve and short set as a gift, but after seeing the quality, I had to get several for my own kids. It's so nice to have a 'grab-and-go' outfit that looks like I spent a lot of time planning it. The consistency is what really impresses me; every set I’ve ordered has been high quality and true to size. If you're a busy parent looking to simplify your life while still keeping your little ones looking sharp, you need these in your life!

5 March 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for this thoughtful review! We're so happy to hear that the set made such a great gift and that you decided to get more for your own kids. Creating outfits that are easy for busy parents while still looking stylish and well put together is exactly what we aim for. It truly means a lot to know that the quality and sizing have been consistent for you. Thank you for your support and for trusting us with your little ones

Rated 5 out of 5 stars

Amazing!

There is soft, and then there is Zumbamboo soft. We've been loyal customers for years and the consistency is amazing. The sweatshirts are so cozy and the long sleeves are perfect for layering. What sets them apart for me is the prints - they are so aesthetic and chic, not like the loud, neon stuff you see in big box stores. My daughter has sensitive skin and this is the only brand that doesn't irritate her. We even use their adult line for our family movie nights. Total game changer for our family's comfort!

5 March 2026
Unprompted review
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Reply from Zumbamboo

This truly made our day! Thank you so much for your kind words and for being such a loyal supporter. We're thrilled to hear that the softness, prints, and comfort work so well for your family, especially for sensitive skin. Knowing that our pieces are part of your family movie nights makes us so happy. We’re so grateful to have you in the Zumbamboo family

Rated 5 out of 5 stars

These are the softest material pajamas!!

These are the softest material pajamas! They arrived on time, packaged well and were exactly as pictured. Wonderful quality and prints. Highly Recommend!

31 December 2025
Unprompted review
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Reply from Zumbamboo

Thank you for your wonderful review. We're thrilled to hear that the pajamas met your expectations in terms of softness, quality, and design. It's great to know they arrived on time and well packaged. We truly appreciate your recommendation and support

Rated 5 out of 5 stars

High-quality priducts, even better service

When I opened my package. there was a handwritten note thanking me by name and mentioning my previous purchase. In a world of automated bots, having a real human (shoutout to Mark!) handle my order makes such a difference. The clothes are high quality, but the service is the real star.

5 March 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your kind words! We're truly happy to hear that the handwritten note made your experience more special. Our team always tries to add a personal touch whenever possible, and Mark will be so glad to hear your shoutout. We're grateful for your support and are delighted that both the quality of our clothes and our service made a difference for you

Rated 5 out of 5 stars

Best PJ’s ❤️

Bought these for 2 of my grands. They loved them and we are so happy with the feel and the look of these. I showed a friend of mine the 2 pair I ordered my grands and she bought 3 for grands. They were a great find!

1 January 2026
Unprompted review
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Reply from Zumbamboo

Thank you for your lovely review! We're so glad to hear that your grandchildren loved their outfits and that you’re happy with the quality and design. It’s especially wonderful to know that you shared them with a friend and she enjoyed them too. Your support truly means a lot to us.

Rated 5 out of 5 stars

Zumbamboo easy, efficient and safe quality product.

Zumbamboo was easy to order from. Their website was easy to use. I received my merchandise in a timely manner. I was extremely pleased with the quality of the product. It was for a 2 year old and I was confident the material was safe for use on a young child after researching the company and their products.

14 November 2025
Unprompted review
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Reply from Zumbamboo

Thank you for your wonderful feedback. We're very pleased to hear that you had a great experience ordering from our website and that your order arrived on time. It means a great deal to us that you trust the quality and safety of our products for young children. We truly appreciate your support.

Rated 5 out of 5 stars

Worth the wait!

I rated the company 5 stars...but with an explanation. Zumbamboo pajamas are the softest, best fitting item that I have ever ordered for my grandson. He loves PJ's more than anyone I know and immediately fell in love with these. My issue was with a delivery problem...
which was not the company's fault. They kept in touch with me until a successful delivery was made. I totally trust Zumbamboo and will order again.

17 February 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your thoughtful review and for giving us 5 stars. We're delighted to hear that your grandson loves the pajamas and that they fit so well. We're also very grateful for your understanding regarding the delivery issue, and we're glad our team could stay in touch and help ensure a successful delivery. Your trust truly means a lot to us, and we look forward to serving you again.

Rated 5 out of 5 stars

Above and beyond for a loyal customer

I've been buying from here for a year. Recently, a package got lost by the courier. Even though it wasn't the store's fault, they sent a replacement immediately because they knew I needed the winter gear for an upcoming trip. That kind of loyalty to customers is why I’ll never shop anywhere else.

3 March 2026
Unprompted review
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Reply from Zumbamboo

Thank you for sharing your experience and for supporting us over the past year. We're sorry about the courier issue, but we're so glad we were able to send a replacement quickly so you had what you needed for your trip. Your trust and loyalty truly mean everything to our team.

Rated 5 out of 5 stars

A flat-lay of a matching long sleeve set

The best quality for the whole family! We all sleep so much better. I always get my orders quickly and have never had an issue. The fulfillment speed lately has been incredible.

23 February 2026
Unprompted review
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Reply from Zumbamboo

Thank you for your kind review! We're so happy to hear that our products are helping your whole family sleep better. It's also great to know that you've had a positive experience with our delivery and fulfillment speed. Your support truly means a lot to our team.

Rated 5 out of 5 stars

Built to survive the ultimate toddler test

I finally treated myself to a matching set after only buying for the kids, and now I see what the hype is about. The fabric is like a second skin. It's been months of heavy washing and they still feel as soft as the day they arrived. Truly a staple in our household.

3 March 2026
Unprompted review
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Reply from Zumbamboo

Hi Molly,
Thank you for sharing your experience! 💛 We’re delighted to hear that your matching set has lived up to the hype and that the fabric still feels as soft as the day it arrived, even after months of washing.

Knowing that our clothes have become a staple in your household is incredibly rewarding. Your feedback inspires us to continue creating high-quality, comfortable pieces for the whole family. 🌿

Warm regards,
Zumbamboo Team

Rated 5 out of 5 stars

A total game-changer for sensitive skin

You get exactly what you pay for - and more. The durability of these clothes though the 'toddler test' is amazing. They don't stain easily, and they stay soft. The fact that the shipping is now faster than ever is just the icing on the cake!

24 February 2026
Unprompted review
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Reply from Zumbamboo

Wow, we’re so happy to hear this! 💛 It’s wonderful to know our clothes can survive the ‘toddler test’ and still stay soft and comfy — that really is our goal. And hearing that faster shipping made things even easier just warms our hearts.

Thank you for trusting us to care for your little one’s sensitive skin — your support truly keeps us motivated to keep making life a little brighter for families every day. 🌿

With warmth,
Zumbamboo Team

Rated 4 out of 5 stars

Cute but a little chaotic

I’ve ordered quite a few things from them and everything is adorable! However, I made a custom order and they had a hard time, fulfilling it with the correct color, etc. Even though I had to pay to try and get it fixed at a separate seamstress, they have been very responsive and apologetic.

1 March 2026
Unprompted review
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Reply from Zumbamboo

Thank you for sharing your experience and for supporting our shop. We're very happy to hear that you've loved many of our items. At the same time, we're truly sorry that the custom order did not turn out exactly as expected. We appreciate your patience and understanding, and we're grateful that you noticed our team's efforts to respond and help. Your feedback means a lot to us as we continue to improve our service.

Rated 5 out of 5 stars

Zumbamboo which is a fairly new company with high quality clothing

Zumbamboo which is a fairly new company which I truly support 100%. The products are manufactured with the highest quality . Though Zumbamboo did get off with a rocky start last fall due to the late deliveries , they have turned it around by listening to the feedback and complaints by their customers . Now they have improved and this company is now growing in leaps and bounds .
I truly appreciate their ecumenical spirit in manufacturing clothing for different religions which offers customers designs for various holidays throughout the year . Thank you for the upcoming Passover designs that add to the beauty and celebration of this holiday that begins on April 1, 2026.

28 February 2026
Unprompted review
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Reply from Zumbamboo

Hi Laurie Ackerman,

Thank you so much for your thoughtful review! 💛 As a small business, we are always committed to the highest quality and continuously striving to improve. We sincerely apologize for the delays in our early days and truly appreciate your understanding — feedback from customers like you has helped us grow and get better.

Your support and encouragement inspire us every day to keep improving and bringing joy to families all year long. 🌿

With gratitude,
Zumbamboo Team

Rated 5 out of 5 stars

10/10 quality

10/10 quality, 10/10 shipping time, 10/10 image clarity on customs

8 January 2026
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Reply from Zumbamboo

Hi Destiny Schaefer,
Thank you so much for the perfect 10/10s! 🌟 We’re thrilled to hear you’re happy with the quality, shipping, and image clarity — it means a lot to our team. Knowing our efforts make your experience seamless truly makes our day!

Warmly,
Zumbamboo Team

Rated 3 out of 5 stars

Ordered for Valentine’s Day on 1/23/26

I have received my order. Although it took a long time to arrive, they are here and look cute. My family hasn't yet had a chance to try them on. The customer service was difficult to get a hold of but once we connected they did reach out quickly with an apology, followed the tracking and offer to make things right. thank you

23 February 2026
Unprompted review
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Reply from Zumbamboo

Thank you for bringing this matter to our attention. We have already contacted you and worked together to resolve the situation.
We’re glad that the package was found at your doorstep. Your order was shipped in separate packages, and 5 items have already been successfully delivered. The remaining item is currently being sent via expedited shipping and should arrive very soon.
We truly appreciate your patience throughout this process and look forward to you receiving the final item from your order of 6 products. If you need any further assistance, please feel free to contact us anytime.

UPDATED: According to the shipping information, all items in your order have been delivered successfully. We kindly ask that you please check around your front door, mailbox, porch, or with neighbors in case the package was placed in a safe location by the carrier.
We also arranged expedited shipping for your order to help get the items to you as quickly as possible.
If you are still unable to locate the package, please let us know and we will continue working with the carrier to assist you further. Your satisfaction is very important to us and we are here to help resolve this for you.

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