Zumbawear Reviews 

14
TrustScore 2 out of 5

1.8

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Company details

  1. Sportswear Shop

Written by the company

We offer one of many ways to put a big smile on your face when watching in the mirror. Zumba Wear Europe offers you a high quality dance & fitness apparel product which makes you feel 100% confident in yourself. This is your moment, how you feel, how our fabrics make you feel, Express yourself, BE YOU.


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1.8

Poor

TrustScore 2 out of 5

14 reviews

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1-star

No recent history of asking for reviews

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Typically replies within 1 month

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1.8

All reviews

(14)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Pony express shipping

Sneakers didn’t fit right so I started a return. Shipped out 3/26 got to orlando fl 4/4 then to orlando again 4/11 then orlando yet again 4/21 still sitting there 5/13 and this is fedex doesn’t seem right

26 March 2026
Unprompted review
Zumbawear logo

Reply from Zumbawear

Hi Edward,

We’re sorry to hear about the delay and understand your frustration regarding the return shipment.

However, please note that this review appears to concern Zumba Wear USA and not Zumba Wear Europe. We are based in Europe and unfortunately do not have access to or visibility over US orders, returns, or shipping processes handled through Pony Express/FedEx in the United States.

We would kindly recommend contacting the correct company or support team responsible for your US order so they can properly investigate the status of your return and refund.

We hope your issue gets resolved quickly.

Rated 1 out of 5 stars

THEY WILL STEAL YOUR MONEY

I would give negative stars if possible. I love Zumba classes and at my gym most of the girls wear their gear so I decided to start buying a few pieces. I made 1 purchase in November and decided to buy a few pieces a month after the holidays, that was until I noticed a $99.99 fee from zumba.com. I went online and called them right away, but the phone number is for zumbawear.com customer service only and not zumba.com which is apparently some App that they have. To contact zumba.com you have to do it via email ONLY and guess what? You probably guessed they don't return your email and you guessed correctly. I emailed them and told them that there had to be a mistake because I've never downloaded nor used any zumba app and that if they take a look at my account my only purchase was for clothing and that as admins they should be able to see no account was ever created, downloaded or used. My bank (Chase) was no better because I disputed the fraudulent charge with them and they put the money back just to turn around and pull it back out of my account a month later.

They are so greedy that for $100 they lost the thousands that I would have spent with them instead of Lululemon every year. I've already told my friends I don't want them to get ANY money from me or for me so I don't want them gifting me any zumba clothing as I will not wear it.

5 December 2025
Unprompted review
Zumbawear logo

Reply from Zumbawear

Hello PJ
We’re really sorry to hear about your experience — we completely understand how frustrating unexpected charges and lack of response can be.

We would like to kindly clarify that this review is posted on the Trustpilot page of Zumba Wear Europe, while the situation you described relates to zumba.com / the U.S. platform, which is a separate company and system from ours. We do not have access to their accounts, orders, or customer service processes.

As such, this issue did not originate from a purchase with Zumba Wear Europe.

We would greatly appreciate it if you could consider updating or redirecting your review to the correct comp any, so your feedback reaches the appropriate team.

Kind and warm regards from Zumba Wear Europe

Rated 1 out of 5 stars

Trying send back items that were a…

Trying send back items that were a Christmas present.
So unhelpful had nothing but trouble
Will be passed the 30 days returning time time I get it sorted.
Never again will use this company such a shame

26 December 2025
Unprompted review
Zumbawear logo

Reply from Zumbawear

We’re sorry for the trouble you’ve had trying to return a Christmas gift — that’s not the experience we want for you.
Please contact us at support@zumbawear.eu with the order number (or recipient details). If you reached out within the return period, we’ll review and assist so you’re not disadvantaged by delays.

Rated 1 out of 5 stars

A huge disappointment!!!!

Its bloody ridiculous how long the company takes you to issue the refund!!!
It happens twice now!!! I paid for the postage, I got it confirmed that the parcel hit their warehouse and a month later there is still no refund!!!!
What the actual F??? You happy to take our money but too slow to give it back!!!
Really really disappointed with this service!!!

26 May 2025
Unprompted review
Rated 1 out of 5 stars

Disaster!!!

Disaster!!!! I want to return an item and no one is helping me to generate the return label. No reply nothing!!!!! I am so frustrating from this company!!!

9 May 2025
Unprompted review
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