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Zutrix Reviews 127

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TrustScore 3.5 out of 5

3.6

SEO Service
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Rated 5 out of 5 stars

Great rank tracker, but getting ahold of customer support is a nightmare. We have a billing issue, and I've sent multiple chat and helpdesk tickets and no response for 4 or 5 days. Where are you... See more

Company replied

Rated 1 out of 5 stars

Don't expect support to come online for days. I mean days. It seems that after google has made their change for the ability for these programs to check your rankings - Patricia and her team - decide... See more

Company replied

Rated 5 out of 5 stars

I've tried several SERP checkers, but Zutrix outperforms them all. The daily updates and alerts keep me informed about my site's performance. Their customer service team is always on hand to provide i... See more

Rated 5 out of 5 stars

The level of detail in Zutrix's reports is incredible. Not only can I see where my pages are ranking, but I also get valuable insights into search volume and competition. It's a game-changer for SEO p... See more

Company details

  1. SEO Service
  2. Internet marketing service
  3. Software company

Written by the company

Zutrix enables you to Track all Google rank positions in the Best accurate and powerful way. The world's First AI-Powered Google Rank Tracker.

Contact info

3.6

Average

TrustScore 3.5 out of 5

127 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

App has been halted

it would appear that this app has been abandoned. Support takes days - sometimes weeks to respond. It looks as though they have built it up and are not investing any more time in it - look elsewhere, don't buy something that they have halted customer service and development on

26 May 2023
Unprompted review
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Reply from Zutrix

Hello Robert, sorry to hear that. You are receiving all the responses in 24-72hrs. Our customer service is up and running and all the inquiries are addressed with our team.

Rated 1 out of 5 stars

Faulty System [Might be Scam]

Update 3 -

I submitted my latest conversation screenshot with Bank to the Trustpilot team and all the payment details. I didn't get my payment back yet.

So my review is not fake. Trust Pilot verified it based on all the documentation. I have all the proof against my claim.

Update 2 -

So they set up an account I can use for one month. Their given ID password never worked, and I tried to reset the password. It didn't work yet. And yet today, after 34 days, I didn't receive my money. I changed the review to 1 star. I am unsure if they are willing to help me or want me to change the review. But I am done with it.

Update 1 -

Anyone can read the old history below. Zutrix contacted me and confirmed that the transaction was a technical fault. I am still waiting to hear back from my Bank. I appreciate that they also offered their free pro version for one month.

This review is not about the tool; I still didn't use it. But it shows that they care about the customer and are willing to take necessary steps to clarify it.

Thanks, Zutrix support.

First Review

I wish I could provide minus one star because it's a scam.

I took a trial on 25th April. But they never provided the account details. I tried to contact the support using their chatbox, but it's nothing. It's just a showpiece.

I submitted a dispute with my Bank, but they said I had to wait 15 days. Today, they charged back $28 as monthly fees though I can never log in to the website. As I can't log in, I can't cancel the subscription. I am going to reach out to my Bank again for it.

2 May 2023
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Reply from Zutrix

Hello Jalal,

Very sorry to hear your experience.

After further investigation, we could not locate your account neither your support request. If you can reach us out through: support@zutrix.com, we'll get back to you asap and refund your money. Also, we'll investigate the issue and provide you an apology gift: 3 months free subscription if you accept.

Will be waiting to hear from you soon.
Regards,

[EDIT-2 | This is not a genuine experience review!]
Those claims are completely false as we talked with this person through email. As he confirmed; he never initiated a payment through our systems therefore no payment can be detected. He confirmed that the issue is related with his bank and no money ever taken. So there is no money to dispute either.

Nevertheless, we offered him a Pro package free for a month. Even there is no issue from our side, he insisted not to review this review. This is not a genuine experience review, a report with screenshots of our conversations sent to TrustPilot Team for further review.

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