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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing of products and the efficiency of the service provided. Many found the ordering process straightforward and appreciated the quick delivery times, with some even receiving their items on the same day or within a few hours. The packaging of products was also often noted as being secure and well-done. However, some people were dissatisfied with the delivery service, reporting instances of delayed or unreceived orders, even when extra payment was made for faster shipping. There were also concerns about receiving incorrect products or substitutes that were not suitable for their intended use, leading to frustration and inconvenience. A few other people also felt that communication regarding order status or changes could be improved.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast and free... See more

Price

Users describe positive interactions with price, often highlighting good deals and competitive rates. Many... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the quick delivery, with some receiving... See more

Product

People report ambiguous experiences with product. Many customers express dissatisfaction, citing instances of... See more

Service

Reviewers mention positive feedback about service. Many customers praise the amazing, fantastic, and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Ordered Wednesday delivered Friday. The order acknowledgement message said that a further message would be sent on dispatch. This was not received, I used the link to the order to discover it had bee... See more

Rated 4 out of 5 stars

excellent communication. great free delivery. Just one small gripe, ordered some tile adhesive and they emailed straight back saying they no longer sold that item and offered a replacement instead. I... See more

Rated 4 out of 5 stars

I ordered my parcel on 31 January on next day delivery for which i paid extra 4 pounds. It is 4rth of February but still not received. I needed that in emergency. So its really unfair.

Rated 5 out of 5 stars

I was a bit sceptical of buying from a company I’d never heard of, but read lots of positive reviews, so gave it a try. I ordered paint on Sunday, it was delivered on Tuesday. Their price was the che... See more


Company details

  1. #91 of 96 best companies in Hardware Shop
  2. #56 of 57 best companies in Boiler supplier
  3. #45 of 46 best companies in Paint shop
  4. #52 of 54 best companies in Plumbers' merchant
  5. #85 of 87 best companies in Tool shop

Written by the company

Zyber Store offers an extensive range of premium branded products and services to a wide ranging and diverse customer base. Our store supplies an extensive variety of equipment and services which includes Ironmongery, Locks & Latches, Locksmiths, Key Cutting, Tools, Screws & Fixings, Painting & Decorating, Electrical and Plumbing.


Contact info

3.7

Average

TrustScore 3.5 out of 5

82 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

1st time using Zyber

1st time using Zyber, will definitely use them again, quick delivery, well packaged, i was impressed from order through to delivery. They also use a good delivery firm DPD who keep me updated with delivery times.

30 March 2026
Rated 1 out of 5 stars

Sent the wrong product

They sent the wrong product. Contacted their ‘customer service’ who asked for pictures which were duly provided and then they have gone radio silent.
Heard nothing and now I have £50 worth of the wrong product and no idea when I’ll be getting that money back.
Do not use this company.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

wish i would have read reviews first

wish i had read reviews first of this bunch of scam merchants i ordered two tins of paint as they were on offer at a good pricei should have known somethingwas wrong because it seemed too good to be true but went ahead anyway because it said next day delivery what a mistake that was havent heard anything that was 5 days ago sent them an email enquireing where my products are and when they would be delivered and have heard nothing from them so will not be using them again in a hurry if only i had checked the reviews first oh well you live and learn

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Genuine products at great prices

I was a bit sceptical of buying from a company I’d never heard of, but read lots of positive reviews, so gave it a try. I ordered paint on Sunday, it was delivered on Tuesday. Their price was the cheapest and delivery was free. The fact that it was delivered so quickly was also a bonus as big name retailers had a delivery time of 5 days or more.
I’m really pleased with my order and will definitely be buying from them again.

2 March 2026
Rated 1 out of 5 stars

Terrible service, rude staff and can’t keep to their promotions

Promoting next day delivery when it took them 52 hours and then the after sales was diabolical. Rude staff (Aaron and Alex who are both managers from my understanding) and promises they can’t keep. Have been waiting for a call back from Alex for two weeks and have finally decided to leave them this glowing review instead as I have given them enough time to try to rectify things. Honestly, save yourself the hassle and order from B&Q or somewhere reliable. These people are cowboys at best and wouldn’t know customer care if it hit them in the face.

2 February 2026
Rated 5 out of 5 stars

Super fast delivery

Ordered in the afternoon arrived next day, with free delivery. Very securely packed, lid on paint taped down. Cheapest I could find, for what I wanted. Will definitely use Zyber again.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great all round experience

Good price, fast delivery, and an incredibly fast response & resolution to an issue made me a very happy customer.
Would not hesitate to purchase from here again.

2 February 2026
Rated 1 out of 5 stars

Supposed to be next day delivery when…

Supposed to be next day delivery when emailed they apologised saying royal mail hadn't picked it up and was delivered 4 days later by dpd so poor communication and even worse delivery especially when I had tradesmen booked for the day it was supposed to be delivered so would not use this company again

2 February 2026

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