Absolutely ridiculous customer service team. Lost out on £180.
I previously sold many tickets through this site and never had any problems until I decided to sell my Beyonce Tickets, for less than I bought them for!!!!
So, I emailed saying I wouldn't be in anymore for the UPS collection time, and no one got back to me.
I then received an email on the 5/7/16, after emailing and phoning multiple times, saying to send my tickets through Royal Mail, after doing so I received an email saying the order had been dropped. NOT long after saying to send them, so I had no way of getting the tickets back and continuously emailed to see how I would go about getting them back because this was £180 I was loosing out on PLUS delivery fees. I sent the tracking number and they got delivered on time. But still, I never got the tickets back or the money.
I am an 18 year old student, with a part time job so barely any money as it is, and for this to happen to me is absolutely disgusting.
I will NEVER be using this site again, and will ensure I let everyone i know aware of this and will post all over social media as this was, I believe, not my fault.
Reply from GET ME IN
Hi Chloe,
Thank you for your review, we really do appreciate your feedback.
We're sorry to hear that you had problems in dispatching tickets we understand your email was responded to by our support team within the time frame advised and information on how to dispatch sent to you.
In order to mainain a secure marketplace and make sure tickets arrive with your buyer in time for the event we have deadlines in place for dispatch of the ticket. Unfortunately in this case a tracking number wasn't received by the provided deadline which meant we had to step in to ensure your buyer received tickets for the event.
We hope you can understand the reasons for the strict deadline.
Kind Regards,
GET ME IN! Team