Review of Honorbuy


Rated 5 out of 5 stars

Order number 203541#2 - Xiaomi Cover

««« FIRST COMMENT - 2 STARS RATED »»»»

Order number 203541#2

I recently received the cover for my Xiaomi Note 4 and sadly, it's badly made.

It fits on the phone, however, the fingerprint access, front camera & back camera are slightly covered by the cover material.

It's pretty annoying these defects, as you lose the reference to the features of the phone, not less, when you use the front camera, you're partially covered, as the whole is not cut properly.

I expected more from the company & quality of their material, as they are not the cheapest in the Market & shipping rates are quite high.

I would be happy to receive a substitute cover for it, as the intention is to keep it on the phone and be able to use the phone normally.

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SECOND POST - 5 Stars rated!

What to say?

The mistake was partially mine, the Honorbuy clearly understood what happened & was so pro-active in solving the case.

I did not receive yet, but who cares...
The fact they were worried about me and my frustration and decided to send me the replacement for the cover and screen protector without charging me anything reflects the company and professionalism.

I really appreciate the attitude.

That's why I changed my rating for 5 stars and I bothered to come here and let the others know about it.

Well done!
Thanks

3 September 2017
Unprompted review

Reply from Honorbuy

LAST UPDATE: your accessories have been shipped today from our EU warehouse to your new address.

Hi, I'm sorry but you ordered the wrong accessories, you ordered the Redmi Note 4 Global Version but the accessories you also included in your order are compatible only with the Redmi Note 4 Chinese Version. You had to order one of the accessories listed here https://www.honorbuy.com/178-xiaomi-redmi-note-4-global-version, not other accessories from other categories. I'm sorry but we receive a lot of orders and we didn't noticed the accessories in your cart were not compatible with the phone you ordered.

We'll help you, we'll send you the right accessories (TPU baqck cover and black tempered glass), please let us know it's ok for you.