We first contacted Irwin Mitchell in 2015 via their 0800 Helpline whilst making a complaint against West Mercia Police and received extremely useful advice. At the conclusion of our complaint we again contacted IM to ask for help in pursuing a claim for damages against the police. We were referred to Gus Silverman who took on our case and pursued it to a very satisfactory conclusion. He provided us with detailed advice on every aspect of our claim and his calm support and expertise greatly reduced the stress which we experienced. Whenever we contacted Irwin Mitchell we received a courteous, helpful and professional response and would wholeheartedly recommend this firm.