I wrote a complaint since July 9th and…
I wrote a complaint since July 9th and is yet to receive some assistance. I believe that persons are using your bank to engage in illegal activities.Do you have a USA presence? Does online customers pay the following fees: TTP, DTP and high activation fees? Do they pay for ATM cards and Cheque book? If a customer was scammed by an online scammer using your bank logo, will that customer be compensated?
Reply from norisbank GmbH
Dear Jenny,
thank you for your Trustpilot message. Our research in the customer service department has shown that we did not receive an e-mail from you with the reference "Social Media Complaint". You can be assured that we take every single complaint of our customers very seriously and respond promptly upon receipt. For this reason, we would like to ask you again to contact service@norisbank.de with the reference "Social Media Complaint" in the email header and your contact details in the e-mail body. Our quality management will be happy to contact you.
Best regards,
norisbank GmbH