More transparency required
The company clearly believes that everyone has a mobile phone!
The form could be more user-friendly: for example, On reviewing, I wanted to add a 6th specified item but was unable. Simple things like dates and sort code numbers and post codes should move automatically to the next box once the required number of digits is in place.
Initial price on website somewhat misleading as sensible requirements are all add-ons.
Could be more transparent and show their claims percentage paid.
Reply from Aviva
Morning Roger,
Thanks for taking the time to leave a review and feeding this back to us. We do take on board your comments and feedback so we can look to make improvements in the future to make it more user friendly.
If you need any further help, feel free to get in touch with us via the channels below.
Thanks,
Nat
Aviva Social Response Team
Find us on Facebook and Twitter @AvivaUK
Contact form: https://www.aviva.co.uk/help-and-support/contact-us/