Hi Andrea,

Usually when you claim an damage, you always need to send us paper that can confirm the damage.
It was sad that you needed to send us the paper multiple time but when we don’t have the paper we need then we cant proceed your claim.

If you don’t feel satisfied how we handle you claim you can always read here what you can do:
https://www.modernaforsakringar.se/kontakta-oss/om-vi-inte-ar-overens/

Best regard
Arijola Försäkringsrådgivare