3 out of 4 products were not delivered
The order consisted of 4 products from Conrad.se. It was unpredictably splitted to 2 separate packages with "home" delivery via UPS.
I was at home but UPS just sent the message "UPS has not been able to deliver this shipment" and left the heavy package at pickup point.
For the second package there was no even theoretical choice... And my package with 3 products was sent back to Conrad?!
Also there was a lot of unnecessary and misleading messages through email, sms and at sites, often contradictory between Conrad and UPS.
As I assume the issue was either between Conrad and UPS or in UPS itself.
Positive:
Conrad Support responses were polite.
Fortunately, refund was done quickly within 5 days.
In conclusion, anyway I am not really satisfied with Conrad.se service.
Reply from Conrad Elektronik Norden AB
Hej Anton
Tack för ditt omdöme!
Vi beklagar att din order inte levererades enligt överenskommit. Vi skulle gärna vilja ha mer information kring leveransen för att kunna ta vidare detta i förbättringssyfte med fraktbolaget.
Du får gärna kontakta oss på kundservice@conrad.se
Tack återigen för ditt omdöme och hjälpen för att kunna se över våra problematiken. Hoppas du i övrigt är nöjd med dina varor.
Vi önskar er en trevlig dag!
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