Absolute worst nightmare bank to deal with
even one star is too much. Had a joint account with my sister, so after two years they decided they can save money and not send any mail /statements to me in Au just to my sister in Germany. Then my sister did not sign their new contract so she got all her accounts cancelled, she took her share of the money out of our joint account and we thought that was it but with out being told or informed in writing the account was now blocked after she got her money. My card does not work, I cannot make any transfers, No money at all since month. I ring up and when I got through I was told there is nothing wrong and I should be able to access my money. No information on the phone or in the mail that the account is blocked and why not to forget that every time I made another attempt on a transfer I was charged a fee for the cancelation. Ok after two month of this I had enough and opened a new account with the DKB, and tried to transfer my money and close the account but had to find out that I cannot do that without my sisters signature as she had every thing cancelled but she is still account holder with me. So we fill in the form and send it in with Einschreiben as nobody at the postbank was "allowed to take the form". ok so three weeks later nothing happened I ring up again from Au and was told that they have never received any forms to close the account and we must have send it to the wrong address ( which by the way was given to my sister in the postbank). after ringing again somebody told me to send a Kontakt Formular and to ask why I cannot get to my money. Rang again as it is not easy to find this bloody Formular and was told now that I can email them a request to close the account via e-mail. We talking 68 000,00 Euro here, I could have extended my business here or could have payed my house of or bought an investment property as this is going on since 7 month. I don't think anymore that it has anything to do with forms or cancelations or what so ever I think they just don't want to lose that money. Stay right away from that mob the way they treat there customers is criminal.