This company is great at marketing items to appear different to how they present in real life. In the current year, I’m accustomed to online businesses providing a thorough refund policy however this business refuses refunds despite the goods they are selling being grossly misrepresented. I see ads often and felt that I could trust my first purchase to be a pleasant experience. Unfortunately that was not the case as the item I received was significantly different in its appearance and shape and not suitable for use. The company advised me that the sizing of items will vary the shape, and offered a credit note to swap out the item at the purchasers expense of return postage. I advised I was happy to cover postage but a refund continued to be denied, which I now see is a regular experience others encounter. This feels like a redundant business practice, particularly in the age of e-commerce and I am left feeling deceived by this business and that this is an intentional business procedure to maximise their profits by way of gross misrepresentation of goods and then denying customers a right to return and obtain a refund. A form of consumer entrapment.