Review of Equifax - Australia


Rated 1 out of 5 stars

Dubious alerts and no helpful information

Optus subscribed me to Equifax Protect when they got hacked. What a waste of time Equifax proved to be!

First their address recognition system didn't work and I was left in limbo for ages. Finally they managed to add me after I went through a prolonged complaint process. They now send out useless emails saying

"You have a new Identity Watch Alert!"

Talk about the Boy Who Cried Wolf! You spend ages trying to log into their incredibly slow site and finally discover a small message:
"Your email address has been compromised" that tells you nothing more nor any contextual info that might actually help you let alone assuage your concerns!

How much has Optus wasted on this "service"? Thankfully it wasn't my own money!

17 September 2023
Unprompted review