I am an advocate for an autistic adult, who unfortunately went through Stone Parramatta for a tenancy.
For the entire year, his rental manager ignored his requests and breached disability standards.
At the end of lease, my client was not sure why he was told he was owing $671... on a weekly rent of $400. His manager didn't bother to explain.
They applied to take his $1600 bond (which I paid for) which they now have.
They now debited this $671 from his account... IN ADDITION to the whole bond.
I rang Stone Real Estate's listed Head Office. It is their San Souci office. "Friendly staff member " Mariam, when told that this was listed as their head office number, replied "that's not a me problem" and continued to tell me I was rude.
Unfortunately, fair trading have also been complicit.

Avoid at all costs!