I tried to transfer money online from my own savings account to my own current account in April 2023 and it wouldn't work because the Postbank was updating its online platform. I went to the branch in Nordhausen on 7 May. The member of staff was really rude but eventually arranged for some money to be transferred. It arrived in my current account at the end of June, almost two months later. I called using telephone banking at the end of August to see if they had sorted out the technical problems and, on the third call, a lady in the technical department was helpful, unlike the customer service staff, and told me my accounts would be linked up by the end of the year at the latest and then I would be able to transfer money between my accounts online. Up until then, I could transfer money using telephone banking, she told me.

I called again on 3 January 2024, and it took three hours and five calls to get someone to arrange a transfer via telephone banking since transferring money online was still not possible. One member of staff was clueless and said things like the branch number is either on the left or on the right (of my bank statement and, in fact, it was on a different document). Another one said he'd be with me shortly once I got through and then hung up before even attempting to help me. Another one hung up when I asked how it can not be possible to transfer money from one account to another online for eight months. And before that, when I asked to be transferred to the technical department again, he said there was no technical department. On the fourth call, the member of staff was helpful but said I needed to call the business department because my current account is a business account. When I called the business department, the member of staff said I needed the department for private accounts because my savings account is a private account. But then he did actually help me and set up a transfer. So that's why I'm giving one star and not zero stars. He couldn't tell me how long the transfer would take. If it takes as long as the last one, I will be closing my accounts and moving my money to a different bank. The Postbank needs to train its customer service staff properly and sort out all its technical problems soon before it loses many more customers.

Update: The money came through in less than 24 hours this time. With internal transfers for other banks, it comes through in a matter of minutes or even seconds but for the Postbank, that was fast.