So Far after ordering the Electric Bike online after they took 231.00 EURO from my pay pal account there has been no correspondence...after researching through Pay Pal and finding this Company affiliated with BIKEHOPE Materia Futura 011-39-333-790-7605 and getting no response I contacted This number 011+447537126330 did talk to a person named Max who seemed uneasy when I questioned him about my order, he promised to get back to me ....that was a week ago SCAAAAAMMMMMMMMMMMERRRRRRRRRRSSSSSSSSS!!!!!!!!!!!!!!!!