Review of PureGym UK - Exeter Fore Street


Rated 1 out of 5 stars

Pure Gym Update

Further to my previous post about pure gym Exeter, I’ve had a reply stating that at night they cut locks and empty lockers, when ?? I was in there today and there was no change, there was also a guy in the locker room taking pictures of himself with no regard to who might be in the background, I did speak to him (which was a waste of time) as he had the same self entitled attitude that seems to thrive there, so if a half naked picture of me turns up on the internet, I look forward to suing pure gym for not being pro active in protecting the privacy of its members. So much for the ‘safe’ environment I’m always hearing about over the speaker system ? I did speak to the manager who told me “we have notices up all over the gym stating the rules” Really ? That’s just very poor and VERY lazy management. I’ve not one time seen a message sent through the App telling people to adhere to the rules or practices at the gym, all I get through that is offers of a personal trainer (yeah right!) Otto buy things from the vending machine , clearly being “pro active” in the running of the gym SHOULD be your TOP priority, but it seems your all to interested in sitting in the office or going out with your advertising material touting for new members, how about looking after the ones you already have ?

19 September 2024
Unprompted review

Reply from PureGym UK

Hi Paul. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously.

We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns.

We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym