Hi Sheryl - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.

There is also an Assist button at the gym entrance you can press, when pressed during staffed hours a local member of staff will come to the door to assist you. Thanks, PureGym.