I understand you're upset that your credit pack expired. However, we've always made it very clear that they only last for one year.

We offer users the ability to extend their credit packs if they purchase a professional plan, as a token of appreciation for their loyalty.

The annual plans we offer replace our credit packs and work in the exact same way. The only difference is that the annual plans automatically renew after a year, but it's easy to cancel the renewal at any time, including right after purchase.

Our customer support team assists our users daily, and we have promptly addressed several of your queries during your time with us, so it is very unfair for you to lie about the lack of support.

I wish you the best!