i’m still waiting for my refund after…
i’m still waiting for my refund after not being able to go to the gym. Also i’ve sent multiple emails stating that i can’t get my pin to work and you guys have taken the money out my account and i would like a refund ..
2 June 2025
Reply from PureGym UK
Hi Olivia, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear of the issues you have been experiencing. Please be advised our Member Services team are really busy at this time so replies can take a little longer than usual. However we assure you that they will help reolve the issue as soon as they can.
We apologise for any inconvenience caused.
Thanks, PureGym