Returning a product is an absolute pain
Although the package recieved was fine however, a mistake on my behalf not realising my laptop was broke not the charger i processed the return of the product a few days later. However, at the moment they are refusing to give me a refund despite litteral proof of return and a picture of somone recieving the package. Asking for order ID's they dont send out in guest checkout and RMA numbers however, they dont need them to find my actual return. I provided proof of return and my bank statement, and my name and address within the package. Just give me my money back man.
Reply from The Laptop Power Supply Shop
Firstly let me set the record straight. We send an order confirmation with every email whether ordered on account or as a guest. This order confirmation also contains your order ID in both the subject and the body of the email. We also email a dispatch confirmation email once the order ships which also contains your order ID.
As per our terms and conditions and according to the Consumer Contracts Regulations you are required to notify us of your intent to return an item, at this point we will issue you with a RMA number and return address so that we can identify your return. This will also be sent to you via email.
I can only suggest that if you have not received any of these emails that you check your spam/junk folder or speak to your email provider.
Now to your complaint. It seems you have returned something to us at some point without knowing your order ID or having a RMA for the return.
How are we meant to issue a refund if we don't know who you are or where a return has come from?
I suggest contacting our support. I'm sure we can issue a refund if you just tell us who you are man.