Subject: Complaint against Purple Mattress Company - Unacceptable Delivery Experience

I am writing to express my extreme dissatisfaction with the recent delivery experience I had with Purple Mattress Company. Despite scheduling a delivery window between 4 pm and 7 pm, I received an unexpected early morning phone call at 6:30 am informing me that the mattress would arrive shortly. The delivery person arrived alone, spoke no English, and lacked a clear understanding of his job responsibilities. This created significant communication challenges and confusion. To make matters worse, my husband, who has undergone back surgery in the past, had to assist the delivery person in carrying the mattress upstairs and loading the old one onto the truck. I am appalled to learn from the driver that he was alone doing the deliveries and the reason why was due to poor pay and fear of being caught as an illegal immigrants. This revelation highlights Purple's unacceptable hiring practices, prioritizing cheap labor over customer satisfaction and safety. As a customer, I demand better from the companies I support. I request a full refund for the delivery services and Purple denied my claim. Purple have lost my business forever.