Hi Leah. Thanks for taking the time to leave this review.

Not all gyms will be participating within the offer and we always advise checking the terms and conditions for excluded gyms. If the joining fee has successfully been removed, you will still be required to pay for your first month up front to cover your gym access, but no additional fees will have been applied.

Please can you expand on the issues that you have encountered with our Member Services team so they can assist with this. You can contact them at member.services@puregym.com and they will be happy to discuss this further with you.

Thanks, PureGym