Incompetence and unprofessional prevail. A major mistake was made on our 2024 return (along with a couple of minor ones) which we are still trying to remedy with our state and federal. It has required a lot of work on our part with little to no follow-up from H&R Block. We paid $800 to have our taxes filed which will not be refunded even though we have the peace of mind guarantee. I have exhausted my calls to try and reach anyone at a corporate level. Done with H&R Block and do not recommend anyone use.