Hi Tracy,
Thank you for giving us insight to your experience!

We are sorry to hear that your experience has not been as expected! We can understand that our processes may seem timely, but I can assure you that we're always doing our best to assure a seamless and effective process.

If you were to have any further feedback or questions in the future, please feel free to reach out to our customer service, and they will be happy to help you!

Best regards,
Alexander at Lucky Casino.