Cancelled itself
Purchased a membership but my app says it’s been cancelled when I log in. I didn’t do this and haven’t even been to the gym yet so can’t have been suspended or missed a payment.
Can’t get into the gym now.
2 August 2025
Reply from PureGym UK
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 2 stars. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym