Sad to be writing this, but after emailing my concerns to the former GM two weeks ago and not even receiving an acknowledgement, I feel I have no choice but to post here.
The truth is that the owners have stopped investing in this club. It feels like it’s all about the money now. Every year we get the same price-increase email dressed up with talk of “investment,” yet even basic maintenance is ignored. The carpet has been worn through in places for over a year. If senior management ever looked up from their spreadsheets during visits, they’d see it too. There’s no excuse.
Members have been asking for a proper lateral pull-down for ages. Instead, we’re left improvising with a battered cable bar on another machine. Heating and air conditioning are non-existent yet rising energy costs are still used to justify higher fees.
Staff turnover is constant. Perhaps if staff were treated as fitness professionals rather than cleaners or salespeople, they’d stay longer and create the kind of experience members would gladly recommend. Jordan, as many reviews mention, is a real asset — but for how much longer?
I don’t mind paying more for quality, but right now this gym is basic. The only reasons I’ve stayed are the short drive and the parking.
I wish the new manager well — she sounds determined to make improvements. But unless the owners back her with real investment, all the promises in the world won’t matter. I’m sure some other members feel the same and will walk if things do not improve.