Terrible gym
Terrible gym — avoid!
I paid and closed my 2022 membership, yet nearly 2 years later I suddenly get a debt collector demand for £109.99 with threats of CCJ and bailiffs. I was never contacted by Energie before, and when I rejoined in 2024 they happily took my money without ever mentioning this so-called debt. Staff just tell you to “deal with collectors” — no help, no accountability. Passing my details to debt collectors without notice is shocking and feels like a GDPR breach.
Dishonest, disorganised, and appalling customer service. Stay away.
Reply from Energie Fitness
We appreciate you bringing this to our attention. We're sorry to hear about the debt collector demand and the lack of communication regarding your previous membership. We take your concerns seriously, especially regarding data protection. We'll investigate this issue thoroughly to understand what occurred and improve our processes. énergie Fitness Team 💚