Their so-called support is a complete disaster. Getting help from this team feels like begging for mercy from people who couldn't care less. You wait for over an hour just to be disconnected and forced to start all over again. It is beyond frustrating to deal with such incompetence. The whole process is a test of patience that no paying customer should ever endure. I feel trapped by their outrageous fees, and I would not wish this miserable experience on anyone. Avoid this company at all costs before you find yourself stuck in the same nightmare.