We recently moved to the USA from Australia. We researched and found a moving company (OSS World Wide Movers) to transport all of our belongings from Australia to the USA.

We left Australia on 21st of April 2025.

We read all of the terms and conditions before we accepted any quotes from them and agreed to a price ($5,738.00). This price included door-to-door transport of over 50 boxes. Our belongings were picked up by OSS World Wide Movers on 7th of April 2025.

We were told many times that the price was based on volume of items and were never told that weight of items was a factor. We were extremely careful about what we packed in the boxes. We obviously wanted to pack items that were not replaceable once we moved to the USA. Personal items and memory items cannot be replaced. We did not pack any furniture but did pack kitchen items such as pots and pans, and plates, bowls etc. We packed books in smaller boxes to make sure they were not too heavy to carry. We purchased two types of boxes from OSS World Wide Movers and we only used these boxes. Books and heavier items went into smaller boxes.

We were assigned a ‘Relocation Consultant’ by OSS and my wife asked her many times about the weight of the boxes and my wife was told that as long as the moving guys can pick up the boxes, they were fine. At no time were we told that the was a weight limit or that extra changes would occur at any time in regards to weight.

We are now in the USA and have finally been informed that our boxes have made it to the USA and are in New York at a storage facility. We live 900+ miles from New York.

Schumacher Cargo Logistics is the name of the company that has our belongings. They sent us a bill on September 10th 2025 for $1,776.00 USD ($2,658.84 AUD) because of excessive weight of our belongings.

This of course came as a complete surprise to us because we paid for door-to-door service from Australia to Tennessee, USA and were never once told that there was a weight limit on our goods.

We contacted OSS World Wide Movers and after not receiving an answer from them for a couple of days we finally received an email to tell us that our matter was being reviewed by the management at OSS World Wide Movers. We did not hear from them again for another couple of days and after calling them, leaving messages and then finally getting the permission to speak to the manager of the company, he told us that he would look into it but we would still have to pay the bill for the release of our belongings. He said that they don’t normally worry about weight limits at their end but sometimes their associates in the USA add extra charges for haulage. I told him that this was not part of the quote and that I expected ‘door-to-door’ delivery as was agreed upon. He said he would look into it but ultimately, he wouldn’t do much about it because the charge was from an American company, not OSS World Wide Movers. I reiterated that we would not pay the extra amount that we are now being asked for by Schumacher Cargo Logistics and that I expected OSS World Wide Movers to cover this charge and delivery our belongings.

I re-read all of the terms and conditions, contracts and quotes that we have and there is no mention of extra charges for weight or even any mention of weight of boxes. Every conversation we have had with ‘Relocation Consultant’ by OSS was only in regards to volume of the boxes, never the weight of the boxes.

I would STRONGLY, STRONGLY recommend staying away from OSS!!!

Do not trust them. They lie and hold your belongings ransom and demand money at the other end which you are not told about in the original quote.

We had a terrible, terrible experience and would never use them again.

I cannot stress enough that they are not an honest company.

DO NOT TRUST THEM!!

We were never told of possible excessive weight charges at the destination end. Never told! Their terms and conditions do not mention anything about excessive weight. They are lying.... As again.

As for the bill we were sent by carrier in USA, they are now lying about that too. I can upload a copy of the bill.

Our belongings were eventually delivered and OSS did offer to pay for some of the freight charges in the USA but there should not have been any extra weight charges!
When a company quotes you for door-to-door delivery that should be it. No extra charges.

If they were just honest any possible extra charges up front, we would've packed accordingly.