I’m extremely disappointed this is by far the worst banking experience I’ve ever had. When I opened my salary account, no one informed me that I needed to maintain a minimum balance of AED 3,000 in a checking account that’s meant for salary transfer and bill payments, which makes absolutely no sense.

Every month they’ve been deducting AED 26 from my account for not maintaining this so-called “minimum balance,” and when I called customer service, the lady who answered was rude, unhelpful, and completely careless. Instead of trying to solve the issue or even showing basic professionalism, she simply said, “That’s the rule, and we can’t do anything about it.”

This is unacceptable. No transparency, poor communication, and zero customer care. I’m closing my account immediately and will never deal with them again.
Save yourself the headache and go to a bank that actually respects its customers.