I have to be honest — I have never had such a disappointing experience with a real estate agency before, including those associated with Stone Real Estate. What I went through was beyond frustrating; it was genuinely upsetting.

From the very beginning, the process felt chaotic. My communication with Luna Bing, who I was told would be supporting me, felt almost nonexistent — long delays, vague or unhelpful responses, and constant uncertainty. Instead of feeling supported, I often felt ignored and left in the dark.

The most difficult moment for me was during a discussion where the Luna’s tone suddenly became raised and harsh. I personally felt overwhelmed and taken aback, and the interaction left me shocked, embarrassed, and honestly hurt. No client should feel spoken to in a way that adds emotional stress to an already challenging situation.

Appointments changed last minute, important details were overlooked, and the whole experience felt like an exhausting uphill battle. By the end, I was drained, disappointed, and questioning why basic professionalism and support were so hard to find.

Overall, this was one of the most emotionally tiring and upsetting experiences I’ve had with any real estate service. I genuinely hope that others have a far better experience than I did.