I ordered a mattress on November 11th, giving myself plenty of lead time before moving. What followed was the worst delivery experience I've ever had.

The mattress never arrived. After waiting, I had to call and request a trace investigation myself — no proactive updates from Nectar. They eventually located it and attempted delivery, but never called or emailed me. Because my name wasn't on the condo directory (I'm a renter, not the owner), they returned the mattress with no option to pick it up. Again, I received zero notification about any of this.

I called again to find out where my mattress was, and explained I now needed it shipped to my new address. I was assured it would arrive within 6 days. The day before it was supposed to arrive, I called to confirm — and was told actually, it would be 3 more days.

When I expressed frustration, the customer service rep tried convincing me I should be grateful they were shipping it as fast as they could. Grateful? I ordered this 3.5 weeks ago. I didn't order on November 30th expecting December 9th delivery — I planned ahead and Nectar failed at every step.

Most companies offer a full refund if delivery isn't completed within the promised timeframe. Nectar offered excuses and attitude.

In total, I called 4 times. Every trace, every update, every correction only happened because I initiated it. At no point did Nectar proactively track or communicate about my order.

I'm now sleeping on an air mattress because I trusted this company to deliver on time. Save yourself the headache and order elsewhere.