I dropped my car off on 05/12 for a routine MOT and was told I’d have it back the same day. It’s now 16/12, and I’m still without my car. I received a call on Saturday and a voicemail advising it would be ready on Monday and that I’d get a call then. I’ve just called again, spoken to someone, and they couldn’t get hold of the service department. I’m really disappointed with the level of service I’ve received — not once have I been given an update without having to call myself for a small piece of information.