Items not as advertised
The item I received is absolutely not what was pictured. The item listing is a solid piece of 1/2” thick pine with a raw edge, shellacked and with a lot of craftsmanship. What I received is a thin piece of plywood that looks terrible. I am so embarrassed to give this as a gift. This website is a scam! Buyer beware!!
Update: I found the Etsy listing that this shop has stolen from.
Update: the company has not reached out to me despite their replied comment below, nor have they responded to any emails.
Reply from Customfam
Dear A.S.
We’re sorry to hear that the item you received did not meet your expectations, especially since it was intended as a gift. This is certainly not the experience we aim to provide.
Product misrepresentation is never our intention, and while rare production or fulfillment issues can occur, we take concerns like yours seriously and would like to review this case further.
We respectfully disagree with the claim that our business is a scam; however, if an error occurred, we are committed to addressing it appropriately.
Our support team is reaching out to you directly via email to verify the details and assist with the next steps.
Warm regards,
The CustomFam Team