Fixed contract ended. Extra membership added without consent
I joined Energie Fitness Brooklands on a fixed 3-month contract only.
The contract ran from June to September 2025 and was fully paid.
After the contract ended, a new rolling membership was added to my account without my consent or signature. I did not request it and did not agree to any continuation.
When payments failed for this unauthorised membership, the gym applied admin fees and referred the matter to a debt collection agency instead of correcting the error.
I contacted the gym to resolve this directly but received no response. I had to formally dispute the charge and provide the signed contract to stop collection activity.
My advice.
If you take a fixed contract, monitor your account closely after it ends and keep copies of all documents.
This should not happen to members.