I have to give these guys a 5 star rating!
Thanks to Karina and Sarah for going the extra mile making my experience even better.
First I was trying to send the product back so I needed the address to return the product.
The product was safe and clean and I wanted it to work out but due to my sensitivity the cactus moisturizer and 3% Backuchiol Brightening Serum used together was too much for me. After two weeks I definitely knew it wasn’t for me.

Karina and Sarah were so helpful!
First they said, keep the product and told me to do some patch testing to see which one might be causing a problem with my skin.
Meanwhile they refunded me the full amount and sent me a different moisturizer to use with the brighting serum to see if that would help. They went over and beyond.

Which I am grateful they did because I did a patch test on both the cactus moisturizer and the 3% Backuchiol Brightening Serum.
Brightening serum works great by itself so I use it for my night routine along with the eye cream.
The cactus moisturizer was too much and by taking that out of my skincare routine I noticed a difference. I wouldn’t have had the opportunity to know what worked and what didn’t without some guidance and patience from the Bambuearth team.

I haven’t tried the new moisturizer they sent me but once I do I will be sure to post about it.

The brightening serum makes my skin feel so good and I am loving the Castor+Squalane Cleansing Oil as well.

I really appreciate the level of customer service this company demonstrates to their customers.

Thank you!