Hello, Cosmin.

The anger and frustration that come through in your message are completely understandable. Waiting for months after placing an order and still having no delivery, no clear updates and no resolution naturally creates a strong sense of distrust and exhaustion.

In a situation like the one you describe, the problem is not only the length of the delay. What makes it especially difficult is the feeling of being left without answers over such a long period of time: months passing without a clear delivery outcome, without communication that provides certainty, and without knowing what is actually happening with the order.

Our products are manufactured to measure and the process involves both production and external logistics stages. Even so, that does not change the impact that such a long wait without clear communication can have on the experience you describe.

It should have been handled with much greater clarity, care and responsibility.