We were very disappointed with our experience at reception. While our car was being serviced, the receptionist appeared rude and visibly frustrated, huffing and puffing in front of us while trying to arrange a replacement vehicle. When we returned to pay, she was not even on site, and we waited 15–20 minutes while someone from the Skoda side came to assist but was unable to locate her or advise us on how to proceed. Eventually, she came running through the front doors to reach us, out of breath, which felt unprofessional and disorganized. Throughout the entire experience, we felt like we were a chore rather than valued customers. Due to this level of service, we will not be returning to this branch and cannot recommend it to others.”