I didn't even get the opportunity to book a cruise. The agent 'helping' me was told our preferences. We require 2, 2 bedroom suites. There are 6 of us. My parents each need their own room, and my husband and I a room as well as our kids. We also provided the Bahamas as a location, but I did mention carribean. All of that aside once we bounced from panama to costa rica we finally landed closer to the Bahamas. I agreed to book and hold based on the agents recommendation. Good thing I had the foresight to check the rooms, and what did I see? Single bedrooms, with 1 king bed. Not ok. I called back and told the agent I was done. Quite frankly if you cannot listen to what I want, I don't want you booking a $30,000+ trip for me. The agent insisted on reaching out again, I had explicitly said 12:30 as that was my lunch hour, I was called at 10am. I refused to discuss and again told him I was unlikely to do business with them, but sure go ahead and email me options. I was then given rooms that still wont work, featuring two king beds. I really love repeating myself for no reason. If I wanted this experience, I would run a daycare and talk to them about my cruising options. Now I sent him an email follow up to his, saying I'm sorry but no we're done. You've ignored what I asked for. We didn't limit cruise lines or budget etc, we're shopping for options here and you're not listening. Then the agent pushed back at me, saying that I wasn't clear, I referenced Yacht club ... I am not the expert here. If you want to offer 'professional services' I would also recommend calling me by my name, which is not Taylor