Thank you for sharing your feedback. We’re very sorry to hear about your experience and take these concerns seriously.

We are transparent about our business structure and remain committed to serving all customers to the highest standards. We regret that your product did not meet expectations and that you feel your concerns were not adequately resolved.

We always aim to address faults and warranty matters fairly and in line with our stated policies. As this matter has been referred to American Express, we will cooperate fully with their review process. In the meantime, we would welcome the opportunity to re-examine your case directly to ensure all relevant details have been properly considered.

Please contact our support team with your order reference so we can investigate further. Customer satisfaction is important to us, and we are continuously working to improve both product quality and service responsiveness.