Hi,

We’re really sorry to hear about your experience and appreciate you taking the time to leave feedback.

We’ve looked into this on our side but unfortunately we haven’t received an email from you regarding this issue. As a small business, we take all negative feedback very seriously and always aim to resolve any problems as quickly as possible. However, we can only investigate and resolve issues when we have an email to reply to and the relevant order details. I can see this order number given does not relate to a pair of trousers but a shirt instead so please provide the correct details via email to us.

If you could please contact us directly at info@native-youth.com with your order information, we’d be more than happy to look into this for you and work towards a resolution as quickly as possible.

We look forward to hearing from you.

Kind regards,
Native Youth Customer Service Team