Easy to book, very friendly service over the phone. Very glad they aren't using AI to replace customer service. The only thing that wasn't great was that when the loaders arrived, they mentioned that LoadUp was just a booking site, and that they contract local companies to do the work, and then charge twice as much as the local company would if you booked directly through them. They said I would only pay the flat fee. But the company that ended up loading my stuff separately charged me extra to take an additional table that wasn't originally on the order. Just glad my junk is gone, but I wouldn't use load up in the future.