I wish I had read the reviews first before "signing up". I tried to cancel my membership after 2 days & have basically been refused due to "terms and conditions" and told I must give a 30-day notice.

On the site, it gives the option of a free trial period. When I explained I thought it was a free trial period, I was first told they didn't offer a free trial period when I tried to cancel.

So I proceeded to send a screenshot clearly showing that it offers a free trial period literally on the landing page once you click on the website and then all of a sudden the claim changed to "you didn't choose the free trial" and instead opted to join which made me subject to some 12-month commitment. So, so far we've gone from no free trial period to there is a free trial period but I didn't select it. Already, they're showing dishonesty and incompetence to the point I'm wondering if they're outsourcing their customer service.

I argued that it could've been an honest mistake, I barely spent up to an hour in the gym and then decided to cancel. Even if I mistakenly didn't click the free trial period, in principle, you'd expect grace since I cancelled almost instantly which is basically a free trial period.

I was looking for a local gym because I recently moved. The gym is very small, has extremely limited equipment, yet charges more money than gyms like the gym group, pure gym and other gyms with a huge range of equipment and which are more spacious and actually have professionally dedicated changing spaces, lockers and showers for men and women. Also, from reading reviews, it seems like they peddle this "we've ordered new equipment" line to quite a few people to try and keep them on as we're now half way through March and I'm seeing reviews claiming they were told this months ago. The seats on the cycling are pretty much broken, same with the seat on the chest press machine. I only tried 4 machines/equipment so I don't know what else works or doesn't. The ones I tried did "feel" quality in terms of performance but as I said, they weren't functioning at 100% which also seems to be a reoccuring theme from the reviews that I've read.

I explained I wanted to cancel my membership because the environment isn't for me, it's small/intimate, humid and lacks the equipment that I use especially because I have a bad back so instead of a standard squat rack, I use a hack squat, they didn't have a weighted calf machine, the chest press machine is limited in weight and I push heavier than it's limits. Cheaper commercial guys offer equipment with higher range limits.

The only responses that I've constantly received is "you agreed to the terms and conditions" which almost nobody reads & "we require a 30-day notice" and I genuinely just wanted to check if the gym was a fit. I even thought maybe in the future I'd reconsider it if things improve but that's obviously out of the window.

From the communication via email, it's clear to see the gym is simply money hungry, they care very little about their reputation or customers from the looks of the reviews and from my own experience.

I also informed them that I cancelled the direct debit because I thought after explaining the situation the first time and requesting for my membership to be cancelled it would be an easy and smooth process which almost every business with good practices would've handled. Instead I was threatened with it being sent up to an "accounts" team. Keep in mind, I barely spent an hour in this gym before making up my mind that I don't want to proceed with a membership.

Honestly, I'd avoid this gym like the black plague, easily the worst customer service I've experienced in years by a landslide, it's not even close. It almost feels like a scam if I'm being honest.