I’ve had a really good experience with Netcom so far. One of the biggest things I took away (apart from all of the new IT knowledge) was realising how much structure there actually is in IT support. Before this, I thought it would be more of a “figure it out as you go” situation, but the course showed me there are clear processes and support systems in place.

Shahi was a great tutor, what really stood out was his interactive teaching style. He didn’t just rely on the slides, but used practical tools like Cisco Packet Tracer. He also brought in personal anecdotes and real life scenarios, which made the content feel more relevant and easier to understand. He encouraged interaction throughout the sessions, which made it more engaging, and when we were learning code, he introduced useful sites where we could test things ourselves, including practical and ethical hacking exercises.

I've been working with our work coach Afzaa to build my confidence and skills in job hunting so overall, I feel a lot more confident going into a support role now. Thank you Shahi and Netcom!