criticalpowersupplies.co.uk

Maurice handled my technical issue and I have a lot to say about him.

Maurice stands for:

Management.
Actions.
Understanding.
Reliable.
Intelligent.
Comforting.
Empathy.

He was brilliant picked up my call and I wished he was the first team member at Gigaclear to process my call.

The first call handling was so bad it set me up for the second call which was actually the first time Gigaclear handled it correctly. The first call response was a waste of my time and their time - I would check your processes Gigaclear for call handling and processing there is a fundamental issue.

However lets get back to Maurice, he gave me time and I guess shared the information he was allowed to share - the gap you have three options.

- get emotional and heated.
- believe in gigwaclear which can be hard.
- what is what is.

When things went wrong after the call with Maurice I started to go back to emotions... and yet I hoped gigwaclear were actually working on it.

Then suddenly Monday night its working after call with Maurice on Friday.

And today Maurice called me to check how it was working.

Gigaclear - Promote Maurice or make him a customer champion - he fills the gaps in your marketing, support process and customer interaction.

Maurice you are the reason I will stay with Gigaclear but if you do move let me know and I will follow you.

Katy Williams is the most professional person I have ever had the pleasure of working with. Ignore the other reviews, she is amazing and Neves are to across their 2020 team. If you need help, and your in trouble you know who to call - Neves LLP

Stephen was first class and deserves a pay raise!!!

Had the pleasure of dealing with Paxton Access Technical Support today and have to say that the day started well with Isaac for my first call and then had to speak to Callum over several calls and on emails - to say he opened my mind to how technical should be provided is simply to few words to use - he was amazing.

Took his time, never rushed me and made me feel like he really wanted to help me.

Great guy, Great Team - Need Access Control? Get the Paxton team in your life!

Thank you.

I ordered Monday and it came Wednesday, really smooth operation, and so simple. great job team and will be using them again. Exactly how it should be.

lovely peeps from sales to installation to project management

Amazing and refreshing in a world where people think robots will replace the human element of the process - never with Anglian they are amazing from top to bottom

Great online retailer

Brilliant company and would use again :-)