Sandy

Easy to order, more than one option, all details in the listing.
Item arrived on time, packaged well.
Great item, exactly as described.
Will definitely order again.

It was easy to sign up, and the process was simple.
Everything was explained well, and in plant of time.
The lady (and her daughter) were lovely, helpful and friendly.
I really enjoyed the mousey workshop and I'll certainly join another in the future.

The spa itself was great. Worked well, easy to set up. Very economical to run.

Delivery and customer service was awful.

I paid extra for a prompt delivery, which didn't happen. When I chased them it took over two hours of hanging on hold before I spoke to someone, even then they couldn't tell me why it hadn't been delivered as promised, or when it was likely to even be delivered. Not happy.
It eventually arrived almost two weeks after agreed date.
I did eventually get a refund for the additional prompt delivery charge, but never any apology. "It's our busy time of year".

The mattress is absolutely lovely!
Clearly well made, it is so comfy and has given me a great night's sleep.
I'm happy to know how environmentally friendly it is, too.

Does exactly what it says. Easy to order, arrived quickly. Looked just like the pictures. Quality product, well made.
Would recommend.

Product great (Barbados Spa, economical, easy to set up and use - great). Your service is amongst the worst I've ever received - you let me down at almost every step...
You did not acknowledge my order at all, so after 48 hours I had to call you to confirm you'd received it.
When I called it took over an hour for an actual person to answer, goodness only knows how much it's cost me. Person on the phone was polite and helpful.
You promised delivery within a time-frame and failed to do that.
You then confirmed delivery on a [later] certain date, but delivered two days early (pure luck I was in on that day).
You delivered each item separately, so four vans came to my house, two on the same day, none was on the agreed day.
You then sent me an email to confirm my order, two days AFTER it had been delivered. I would have rung you to check it wouldn't come twice but I was not going to sit for an hour again.
Will NOT recommend. Will NOT use you again.

I was kept informed of where my item was and the expected delivery.
It came on time, deliverer was polite and courteous.

Easy to order, quick delivery and good packaging. Items exactly as described and good value. Cant fault.

Many deliverers struggle to find us. This lady had no issues that I saw.
She was polite, wore a mask, and still had a smiley face.

Great socks. Lovely bright colours.
Arrived quickly and in a lovely planet-friendly package (no nasty plastic).

Did what they said. Pricing was open & honest and advised us appropriatly. Would use again.

Great purchasing experience.
The items arrived very quickly, and well 'signposted' so I knew exactly what was happening.
Items are great! Good quality, fit well and exactly as described.

The kitchen itself is fine but the fitter they sent was not good. I have complained to wickes three times about the work that has been done to a poor standard, and some promised work not done at all. I've been promised a call from a manager but had no contact for ten days so far.

Item was easy to pick and at a good price. The parcel arrived on time, packed well and exactly as described. Great experience, as always. Thanks.

Easy to use website (and I'm a grumpy so and so), easy to personalise and order. Quick delivery, card great - can't fault it.
Thanks.