Mark Geldard

Hi Mark - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Hi Mark, we're really sorry to hear you've had a disappointing experience with Rightio. We'd like to help you further but to do that we'll need some more details. We'll send you a message soon asking for some additional information so we can securely access your account. Thanks!

Update: Customer's refund cheque has been issued at 09:00am on 12 February 2019 (same day as the review). We can clearly see this on CMS. Cheque will be available in a few days.