Dave Ursell

My XL case broke, the wheels fell off. It luggage won't honour the warranty and said it's my fault the wheels fell off.
I bought two cases and used them a few times. Identical cases. Wheels fell off both cases the same way after about the same number of trips.
I think it might be better to buy else where if you want a strong case or warranty that's honoured.

The cases where the wheels have torn off have left the exact same wholes in the bottom of the case, showing weakness in exactly the same spot on both cases.
My small case is fine. But the xl cases obviously weren't built strong enough to deal with the weight that can be put in a case of this size.
The damage was done at the airport each time so the case was out of my hands and in the care of airport, surely the cases should be designed to be ok with any stresses they receive at am airport.. apparently IT luggage don't believe so.

system failures meant i got a bad label and was out in the cold for ages trying to fix it, then your representative couldnt get the system to make a new working label, wasted car journey to the locker, wasted fuel,30 minutes in freezing cold trying to fix it, no one will speak on the phone. terrible experience

Had a few issues with orders, there Customer service team fixed everything straight away, adjusting dates of automated arrivals, and when the 3 month discount want applied they just fixed it straight away.
It's also a great product so good all round. Well done 👏

My suitcase broke after 18 months of a 10 Yr warranty and they dismissed it immediately and said it was my fault.
I was there and told them I didn't miss handle the bag. They weren't there but apparently they know what happened. Terrible costumer service! Didn't help me in any way when their bag failed, couldn't offer any assistance to fix our get a replacement.

car battery failed, ECP didnt want to honour a refund, made me do all the work to prove that it was in guarantee period rather than look at their own systems or website. refused my refund for a while but when I showed them a mountain of evidence from their own website and invoice they finally said they'll refund me, with no apology, I'm still awaiting the refund to arrive.

Great shop for kitesurfing, wing foiling and snow sports. very nice guys with lots of knowledge, can find really high quality equipment here

- Update - 5 days later I've checked my account - you still haven't refunded me anything! so you've bothered to reply on trust pilot but not taken the time to give my money back. And you most certainly didn't inform me or take initiative as I've had to chase up many times where the product was, and now I'm having to chase up a refund!

Box decided to keep my money & items.
I bought an expensive SSD, a "Samsung 980 evo nvme" with express postage, 2 weeks later after contacting them 3 times they have now finally informed me I won't ever receive my item, as they decided it was listed too cheap on the website so they don't want to send it to me, they are considering giving me a refund after I asked for my money back but this has to be decided by higher up powers and can't be done at the moment so I just have to wait and see if that happens.

left us stranded in egypt with no assistance.

wont refund us for hotels and transport incurred.

broke 3 suitcases.
all above in one flight.

next flight we'd booked they've changed the dates and thought that was fine, now kicking up a fuss when refunding. also the car park booking we made on their website they've told us we need to chase that up ourselves, find the company they wont give us details for to get a refund from them seperately

I went on a trip with these guys last month and it was great fun we will definitely be going again!

It didn't actually give me any discounts in any store i visited which were major stores, waste of time

Been going to Edgeriders for over a decade now! That's crazy to think about, whether it's the completely lovely Eva, the devilishly hansom charlie who shares my birthday :), tech savvy simon or others, its always a welcoming and informative place to get your kit. My last purchase was a few months back for a load of ski gear and go pro accessories, great prices and a GIGANTIC range of equipment in Stock and on the shelves. .It really is crazy, it's like toys r us for big kids :)